FAQ'S
Do I need to set up an account to place an order?
You can place your order either as a guest or by creating an account. New customers can quickly register by clicking the Register button. Once registered, your address details will be automatically filled in on the order form for a faster checkout experience.
Is my personal information kept private?
Your privacy matters to us. We never share your personal information with third parties—no exceptions. Your data is always kept private and secure.
For more information, please see our dedicated Privacy Policy section.
How can I track my order?
Track your order with ease. As soon as your order leaves our warehouse, you’ll receive an automatic email with a tracking number so you can follow its journey.
If you’re a registered customer, you can also track your parcel anytime by logging into your account and visiting the ‘My Orders’ section.
Will I be refunded the full value of my order?
Your refund will be processed using the same payment method you selected at checkout. Please note that shipping costs are non-refundable, except in cases where items are faulty or incorrectly delivered.
For detailed information on refund timelines, please see our Refund Policy.
Can I order online and pick up my order from a The Imagination Wardrobe Store ?
We’re currently an online-only store with no physical locations—for now. But stay tuned… exciting things may be on the way!
How do I cancel or amend my order?
Unfortunately, we can’t modify or cancel orders once they’ve been placed. If you need to make a change, please refer to our Return Policy after your order has been delivered.
Is it safe to use my credit card on The Imagination Wardrobe?
Yes, it’s completely safe to use your credit card on The Imagination Wardrobe. We never store your financial information, and all transactions are processed through secure, encrypted systems to keep your details protected.
What payment methods do you accept?
To give you complete peace of mind, The Imagination Wardrobe supports multiple secure payment options, including: Mastercard, Visa, American Express, Discover, UnionPay, Maestro, JCB, and Afterpay.
Are you missing a style in order?
Since our website shows all available stock online, it’s normal for your order to arrive in separate parcels. Items may be shipped from different locations to get to you faster.If this happens, you’ll receive an Order Update email with details about the split delivery, along with separate tracking and invoice emails for each shipment.