The Imagination Wardrobe
Effective Date: 28th August 2025

The Imagination Wardrobe (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website [https://www.tiwshop.com] (“Site”) or interact with us in any way.

1. What Personal Information We Collect
   We may collect personal information including:
   • Your name
   • Email address
   • Phone number
   • Billing and delivery addresses
   • Payment details (processed securely via third-party services)
   • Order and transaction history
   • IP address, browser and device information
   • Website usage and behaviour through cookies and analytics tools


2. How We Collect It
   We may collect information:
   • When you make a purchase or create an account
   • When you contact us by email, phone, or via our website
   • When you sign up for newsletters or promotions
   • Automatically through your use of our Site (e.g., via cookies or analytics tools)


3. Why We Collect and Use It
   We use your personal information to:
   • Process your orders and deliver your products
   • Communicate with you about orders or customer service requests
   • Provide personalised shopping experiences
   • Improve our products and services
   • Send marketing communications if you have opted in
   • Meet our legal and regulatory obligations


4. Sharing Your Information
   We may disclose your personal information to:
   • Payment gateways (e.g., Stripe, PayPal)
   • Shipping and logistics providers
   • IT and customer service providers
   • Marketing platforms (only with your consent)
   • Legal or regulatory authorities if required by law
   We do not sell or rent your personal information to third parties.


5. Overseas Disclosure
   Some of our service providers may store or process your data overseas, including in the United States or other countries. Where this occurs, we take reasonable steps to ensure your data is protected and handled in line with Australian privacy laws.


6. Marketing and Communications
   If you subscribe to our mailing list, we may send you updates about new products, sales, or promotions. You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us.


7. Access and Correction
   You may request access to the personal information we hold about you and ask for corrections if it’s inaccurate or outdated.
   To make a request, contact us using the details below. We will respond within a reasonable time.


8. Data Security
   We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, data encryption, and access restrictions.


9. Cookies and Analytics
   Our website uses cookies to:
   • Enable essential site functionality
   • Analyse traffic and usage
   • Personalise your shopping experience
   You can manage cookie preferences through your browser settings.


10. Notifiable Data Breaches
    In the event of a data breach likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.


11. Complaints
    If you have concerns about how we handle your personal information, please contact us. We’ll respond within 30 days.
    If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:
    https://www.oaic.gov.au/privacy/privacy-complaints


12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.


13. Contact Us
    If you have any questions, feedback, or requests relating to this policy, please contact: The Imagination Wardrobe
     Email: wecare@tiwshop.com
     Website: tiwshop.com
     Address: P O Box 8062, Tarneit Victoria 3029